Last Updated: 13th April 2025

Welcome to the website of VQ Solutions Ltd, located at https://networks.vqsolutions.co.uk (“Website”). By accessing and using our Website and purchasing our eLearning courses or booking an experienced worker assessment day, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using our Website.

1. Introduction

The Website is operated by VQ Solutions Ltd, registered at Osborne House, 20 Victoria Avenue, Harrogate, HG1 5QY, United Kingdom. The term “we”, “us”, or “our” refers to VQ Solutions Ltd. By using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website or purchase any of our services.

2. Eligibility and Account Registration

To use our services and purchase courses or book assessment days, you must be at least 18 years of age. By using the Website, you represent and warrant that you meet this eligibility requirement. You may be required to create an account to access certain services. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and are solely responsible for all activities that occur under your account.

3. Course and Assessment Day Purchases; Payment Terms

All purchases made through the Website are subject to the following terms:

  • Immediate Access to eLearning: Upon successful payment, you will be granted immediate access to any eLearning services you have purchased.
  • Assessment Day Bookings: Bookings for experienced worker assessment days are confirmed upon successful payment.
  • Secure Payments: All payments are processed securely through Stripe.
  • Billing: You agree to provide accurate and complete billing information and authorise us to charge your payment method for the total amount of your order.

4. Refunds and Cancellation

a) eLearning Courses

Due to the digital nature of our courses, once access to the course is granted, you are not eligible for a refund. By purchasing a course, you acknowledge and agree to the following:

  • Waiver of Cooling-Off Period: You waive your statutory right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013 once access to the digital course content is provided.
  • Technical Issues: If you encounter any technical issues that prevent access to the course, please contact us at info@vqsolutions.co.uk. If the issue cannot be resolved, we may, at our discretion, offer a refund.

b) Experienced Worker Assessment Days

Bookings for experienced worker assessment days at our Harrogate technical training centre may be cancelled with a full refund, provided that notice is given at least 7 calendar days before the scheduled assessment date.

  • No Refunds Within 7 Days: Cancellations received less than 7 days before the assessment date are not eligible for a refund due to committed staffing and resource costs.
  • How to Cancel: To cancel your assessment booking, please email info@vqsolutions.co.uk with your booking details.

5. Use of Course Content

The content provided in our eLearning courses, including text, video, graphics, and other materials, is owned by VQ Solutions Ltd and is protected by intellectual property laws. By purchasing a course, you are granted a limited, non-exclusive, non-transferable licence to access and view the course content for personal, educational use only.

  • No Resale or Redistribution: You may not copy, distribute, reproduce, or otherwise share any course content without our prior written consent.
  • Prohibited Use: You agree not to use the course content for any commercial purposes, illegal activities, or in a manner that infringes the rights of VQ Solutions Ltd or third parties.

6. User Conduct

You agree to use the Website and our services in a lawful manner and to comply with all applicable laws and regulations. You agree not to:

  • Use the Website for any unlawful purposes or in a way that may damage, disable, overburden, or impair the Website.
  • Attempt to gain unauthorised access to any part of the Website, including user accounts, computer systems, or networks.
  • Engage in any activity that could harm the reputation of VQ Solutions Ltd.

7. Intellectual Property

All materials on the Website, including course content, trademarks, logos, and other intellectual property, are owned by or licensed to VQ Solutions Ltd. You may not use any of our intellectual property without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, VQ Solutions Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or purchase of services, including but not limited to loss of data, profits, or business.

  • No Guarantees: We do not guarantee any specific results from your use of the courses or assessment days. The content is provided for educational purposes, and outcomes may vary.
  • Technical Errors: While we strive to ensure uninterrupted access, we do not warrant that the Website or content will always be available or error-free.

9. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the Website after any changes constitutes acceptance of the new Terms.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions or concerns about these Terms or your use of the Website, please contact us at:

VQ Solutions Ltd
Osborne House
20 Victoria Avenue
Harrogate
HG1 5QY
United Kingdom
Email: info@vqsolutions.co.uk